Responsible Gaming
at fo999

1. Our Commitment to Responsible Gaming

fo999 approaches responsible gaming not as a regulatory checkbox but as a genuine operating principle. We believe that sustainable, enjoyable gambling is only possible when players are informed, in control, and supported at every stage of their experience. Every product decision made at fo999 — from the tools available in your account dashboard to the way our support team is trained — reflects this commitment.

fo999 offers a wide range of entertainment options including cricket betting, live casino games, premium slots, Limbo, and Mines. While the overwhelming majority of our players enjoy these games as recreational activities, we recognise that for a small number of people, gambling can become problematic. fo999 is committed to detecting these situations early, providing effective intervention tools, and directing affected players toward professional help.

This Responsible Gaming Policy applies to all fo999 players across Bangladesh, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. It should be read alongside our Terms & Conditions and Privacy Policy.

2. Age Restriction — 18+ Only

fo999 operates exclusively for adults aged 18 years and above. This is a firm, non-negotiable policy. We do not permit access to or use of the fo999 platform by anyone under the age of 18, regardless of the circumstances. This restriction applies equally to all games, promotions, payment features, and communication channels on the platform.

2.1 Age Verification Procedures

During account registration, all players are required to confirm that they are aged 18 or above. fo999 carries out Know Your Customer (KYC) identity checks — including verification of government-issued identification such as a National Identity Card (NID) or passport — to confirm this. fo999 reserves the right to suspend any account and withhold pending withdrawals pending satisfactory age and identity verification.

2.2 Protecting Minors

If you share a device with others, including children or young people under 18, fo999 strongly recommends the following precautions:

• Never save your fo999 password in a shared browser or device.
• Always log out of fo999 when not actively using the platform.
• Enable parental control software on shared devices. Reputable tools include Net Nanny, Kaspersky Safe Kids, and built-in parental controls on Android and iOS devices.
• Keep your fo999 login credentials strictly private — do not share them with family members, friends, or colleagues of any age.

If you suspect that a minor has accessed a fo999 account, please contact [email protected] immediately. fo999 will investigate and take appropriate action, including account suspension if necessary.

3. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available to fo999 players. It allows you to voluntarily exclude yourself from the fo999 platform for a defined period — or permanently — if you feel that gambling is negatively affecting your life. Once self-exclusion is activated, fo999 will take all reasonable technical steps to prevent you from accessing your account during the exclusion period.

3.1 How to Request Self-Exclusion

• 1

  Contact fo999 Support

  Send an email to [email protected] from your registered fo999 email address. Use the subject line "Self-Exclusion Request". State clearly the duration of exclusion you require: 30 days, 90 days, 6 months, 1 year, or permanent exclusion.

• 2

  Identity Confirmation

  fo999 support will verify your identity against the account registration details before activating the exclusion. This step protects you against unauthorised exclusion requests by third parties.

• 3

  Exclusion Activated

  Once confirmed, your fo999 account will be suspended within one business day. You will receive a confirmation email. Any promotional or marketing communications will also be paused for the duration of your exclusion.

• 4

  Reinstatement (Non-Permanent)

  At the end of a non-permanent exclusion period, you may request reinstatement by contacting [email protected]. fo999 applies a mandatory 24-hour cooling-off period before any account is reactivated, during which the support team may check in with you regarding your wellbeing.

4. Deposit Limits

fo999 provides every account holder with the ability to set personal deposit limits — daily, weekly, or monthly caps on the total amount you can deposit into your fo999 account during a given period. Deposit limits are one of the most effective tools for keeping your gambling budget under control and ensuring your play remains recreational.

4.1 Setting and Adjusting Deposit Limits

You may request a deposit limit at any time by contacting [email protected]. When requesting a deposit limit, specify the limit amount in BDT (e.g., ৳5,000 per week) and the period (daily / weekly / monthly). fo999 will apply the limit to your account within one business day of confirmation.

Reducing a deposit limit takes effect immediately. Increasing or removing a deposit limit is subject to a mandatory 7-day cooling-off period before the change takes effect. This deliberate friction ensures that a temporary impulse to spend more does not override a considered long-term budgeting decision you have made for your own protection.

4.2 Suggested Deposit Limits for Bangladesh Players

fo999 does not prescribe specific limit amounts, as individual financial circumstances vary. However, a responsible general principle is that gambling expenditure should never exceed what you can comfortably afford to lose without it affecting your household expenses, savings, or financial obligations. If you are unsure where to start, consider setting a monthly limit equivalent to your discretionary entertainment budget.

5. Time-Out Features

A time-out is a shorter-term break from fo999 — typically 24 hours, 48 hours, 7 days, or 30 days — that allows you to step away from the platform without committing to a full self-exclusion. Time-outs are ideal if you feel you need a brief pause to reassess your gambling habits or simply want a scheduled break from play.

During a time-out period, your fo999 account remains intact but is suspended from all gaming, deposit, and betting activity. Your account data, balance, and transaction history are preserved. To request a time-out, contact [email protected] with the subject line "Time-Out Request" and your preferred duration.

Unlike self-exclusion, a time-out can be ended early if you contact support and confirm — after a mandatory 24-hour waiting period — that you wish to resume play. fo999 encourages all players to use time-outs proactively as a regular part of healthy gambling habits, rather than only in response to a problem.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person affected. fo999 trains its support team to look for behavioural indicators within player activity data that may suggest a player is experiencing difficulty. However, self-awareness is the most important first line of defence.

The following self-assessment questions are adapted from established responsible gambling frameworks. If you answer "yes" to two or more of these questions honestly, fo999 encourages you to use our deposit limit and time-out tools immediately and consider seeking support.

7. Support Resources for Bangladesh Players

fo999 encourages any player who believes they may have a gambling problem to seek professional support. While fo999 can provide tools to restrict your access to the platform, professional counselling services offer the deeper, sustained support that is needed to address problematic gambling behaviour at its root.

The following resources are available to players in Bangladesh and the wider region. fo999 does not have a commercial relationship with any of these organisations; they are listed solely for the benefit of our players.

• Kaan Pete Roi (Bangladesh): A Bangladeshi emotional support and mental health helpline staffed by trained volunteers. Available for confidential conversations about gambling-related distress, anxiety, and financial stress. Contact details available via their publicly listed service pages.
• National Mental Health Helpline (Bangladesh): The government-operated mental health support line. A trained counsellor can refer you to appropriate local services in Dhaka, Chittagong, Sylhet, and other major cities.
• Gamblers Anonymous (International): A peer-support fellowship for people who acknowledge they have a gambling problem and want help. Meetings are available globally, including online meetings accessible from Bangladesh.
• GamCare (International): An internationally recognised organisation offering free advice, information, and support for people affected by problem gambling. Their online resources and support forums are accessible from Bangladesh.
• BeGambleAware (International): Provides free, confidential information and support to people experiencing gambling-related harm, including self-help tools and referral to specialist treatment services.

fo999 also recommends that players in financial difficulty resulting from gambling contact a licensed financial counsellor in their city. Organisations such as BRAC and ASA in Bangladesh provide financial counselling and debt management support across the country.

8. Contact fo999 Support

If you have any questions about responsible gaming at fo999, wish to activate a deposit limit, request a time-out or self-exclusion, or simply want to talk to someone about your gambling, please contact the fo999 support team. All responsible gaming requests are handled confidentially and with priority response times.

Contact us at: [email protected]

fo999 operates in Bangladesh Standard Time (UTC+6). Our support team aims to respond to all responsible gaming enquiries within 24 hours and will activate self-exclusion or time-out requests within one business day of identity confirmation.

fo999 reviews its responsible gaming tools and policies regularly to ensure they remain effective, accessible, and aligned with best practice in the online gaming industry. This policy was last reviewed on 1 January 2026.